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About Avana Beauty

Shipping & Returns

Shipping & Returns

Shipping & Returns

Shipping Policy Delivery and Costs 

In light of the current circumstances, we are now providing standard delivery only within the UK at a cost of £10.00 or FREE when you spend over £70.00. Approximate delivery times are 3-5 working days.

Some other things to know

– Orders over the weight of 2kg may be subject to additional charges.
– Redelivery of returned orders will incur an additional delivery payment.

Tracking 

To track your parcel, please click on your tracking number at the top of the order confirmation email.

Additional Terms 

1. We will arrange for the products you purchase to be delivered to the delivery address in the United Kingdom that you specify during the checkout process. Please note that we do not accept orders for delivery to addresses outside the United Kingdom if you order products from this Site.

2. Delivery times referred to above are approximate only. We will take reasonable steps to deliver within the relevant time period however we do not guarantee delivery within these periods.

3. We do guarantee that unless there are exceptional circumstances (including stock availability issues) all deliveries of products will be delivered within 30 days following the date on which we confirm our acceptance of your order.

4. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund the price paid by you for the undelivered products using the same means of payment as you used for the initial transaction.

Return Policy “Easy 10 Day Returns Policy”

Where the product you purchase is subject to our “Easy 10 Day Returns Policy” you can purchase direct from us with confidence, and definitely no hassle. If you are unhappy with your purchase for any reason, we simply ask that you return the product to us unopened and unused in its original packaging within 10 days after the date that you placed your order. Please ensure that you are satisfied with our return policy before placing an order. The costs associated with the return of the product(s) must be met by you.

Once the product has been returned you will receive a product refund.

The refund will be made to the same payment method used for purchase. Please see below as to how to return the product(s).

Where your order benefited from a discount or offer by virtue of it being a custom bundle, eligible product combination or due to your shopping cart value, then if you do not return the entire order we will recalculate the order price of the products that you have chosen to retain using the prices and appropriate discounts (if any) applicable at the time of your original order. We will then refund the difference (if any) between the price of your original order and the recalculated order.

Please note that pre-made kits (eg The CSA Philosophy Kit) are considered single products and must be returned as one item.

If your product was purchased from another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.

How to return 

Simply contact us for a returns number and, upon receipt of your product, we will issue your refund.

Tax/VAT details 

Tax included

Payment details 

– Direct Debit/Credit Cards
– Paypal
– Stripe
– Google Pay

Shipping/ Delivery Zone

Only UK

 

Avana Cosmetic & Beauty Clinic

10 Bond Street, London, W5 5AA

Phone: 020 3722 3942 – 079 3145 3068

www.avanaclinic.com

 

Shipping Policy Delivery and Costs 

In light of the current circumstances, we are now providing standard delivery only within the UK at a cost of £10.00 or FREE when you spend over £70.00. Approximate delivery times are 3-5 working days.

Some other things to know

– Orders over the weight of 2kg may be subject to additional charges.
– Redelivery of returned orders will incur an additional delivery payment.

Tracking 

To track your parcel, please click on your tracking number at the top of the order confirmation email.

Additional Terms 

1. We will arrange for the products you purchase to be delivered to the delivery address in the United Kingdom that you specify during the checkout process. Please note that we do not accept orders for delivery to addresses outside the United Kingdom if you order products from this Site.

2. Delivery times referred to above are approximate only. We will take reasonable steps to deliver within the relevant time period however we do not guarantee delivery within these periods.

3. We do guarantee that unless there are exceptional circumstances (including stock availability issues) all deliveries of products will be delivered within 30 days following the date on which we confirm our acceptance of your order.

4. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund the price paid by you for the undelivered products using the same means of payment as you used for the initial transaction.

Return Policy “Easy 10 Day Returns Policy”

Where the product you purchase is subject to our “Easy 10 Day Returns Policy” you can purchase direct from us with confidence, and definitely no hassle. If you are unhappy with your purchase for any reason, we simply ask that you return the product to us unopened and unused in its original packaging within 10 days after the date that you placed your order. Please ensure that you are satisfied with our return policy before placing an order. The costs associated with the return of the product(s) must be met by you.

Once the product has been returned you will receive a product refund.

The refund will be made to the same payment method used for purchase. Please see below as to how to return the product(s).

Where your order benefited from a discount or offer by virtue of it being a custom bundle, eligible product combination or due to your shopping cart value, then if you do not return the entire order we will recalculate the order price of the products that you have chosen to retain using the prices and appropriate discounts (if any) applicable at the time of your original order. We will then refund the difference (if any) between the price of your original order and the recalculated order.

Please note that pre-made kits (eg The CSA Philosophy Kit) are considered single products and must be returned as one item.

If your product was purchased from another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.

How to return 

Simply contact us for a returns number and, upon receipt of your product, we will issue your refund.

Tax/VAT details 

Tax included

Payment details 

– Direct Debit/Credit Cards
– Paypal
– Stripe
– Google Pay

Shipping/ Delivery Zone

Only UK

 

Avana Cosmetic & Beauty Clinic

10 Bond Street, London, W5 5AA

Phone: 020 3722 3942 – 079 3145 3068

www.avanaclinic.com

 

AVANA Cosmetic & Beauty Clinic is a professional, non surgical beauty clinic located in West London.

Collections

The collection is available only from our main address: No 10 Bond Street, Ealing Broadway, London,  W5 5AA

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