Term & condition
The 48 Hour Cancellation Policy
Clinic understands that sometimes schedules change and therefore requests at least 48 hours notice when canceling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments canceled within 48 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount.
Please note that appointments made within 24 hours may instead be canceled or modified at least 6 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.
Lateness Policy
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.
Policy to Protect Clients
Clinic values your time and feels that it is fair to honor the same policies we hold to our clients. Should Salon need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honor 10% off your next identical service (this does not include offers and discounted services) and do all we can to reschedule your appointment in a timely manner.
Clinic Policy Exceptions
Here at Clinic we understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. Salon members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows. Please inquire at our location on how to sign up for free today!
Refund Policy
Please note that we do not offer refunds on any treatment or product purchases or carried out in the Clinic. However, if you change your mind about your purchase within 14 days before starting your treatment plan, we are happy to exchange it for another treatment or product or offer you a credit note depending on the circumstances. This policy does not apply to products which have been used or opened. The only exception to this policy is a serious or long-term illness, confirmed by a medical certificate.
Avana Cosmetic & Beauty Clinic
25 Bond St, London, W5 5AS
Phone: 020 3722 3942 – 079 3145 3068
